User Access

I cannot add a user to the system
If you cannot add a user to the system, it is more likely that it is due to your allocated role permissions. To assess whether you have permission to add a ...
Fri, 24 Jan, 2025 at 10:43 AM
How do I assign and/or delegate a role to a User?
To add a Role to a user, follow the following steps: 1. Click on the +Add under Roles. This opens the Roles dialogue box. 2. Select the Roles for th...
Fri, 24 Jan, 2025 at 10:46 AM
A user is unable to log in and is receiving a 'User is disabled' error.
If a user profile has been selected as Inactive, the following error will appear when the user attempts to log in: For the user to have access to the pla...
Fri, 24 Jan, 2025 at 10:47 AM
Is there a help tool available to assist the user in learning the system?
To enable the help tool for a user system to provide some assistance on using the system, the admin user must follow the following steps: 1. In the Adminis...
Fri, 24 Jan, 2025 at 10:47 AM
What is a Support Widget?
The Support Widgets assist the user to navigate through the system. Widgets usually appear when a new user has been added to the system. An example of a sup...
Fri, 24 Jan, 2025 at 10:48 AM
How do I delegate a user's responsibility?
Delegations are the designated users on the system responsible for handling tasks when the primary user is away or unavailable. This is to ensure that a pip...
Fri, 24 Jan, 2025 at 10:48 AM